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Authentication Problems

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mark atkins

Joined: 16 Jun 2010
Posts: 33
Location: UK

PostPosted: Tue Jul 01, 2014 7:26 pm    
Post subject: Authentication Problems

Hi support

We have a number of devices that use passive mac accounts so that they are automaticly given access to the internet. This issue we are having is that they seam to be dropping there session and are being redirected to the main login page.

please see the log

01/07/2014 09:47:02 ** AddPassiveLoginMACSingle=>
01/07/2014 09:47:02 ** PrintUserInfo(0): Add user mac(1C-1A-C0-23-08-ECool ,timeleft(Unlimit) ,Upload Limit(50KB) ,Download Limit(50KB) ,Data transfer D/L Count On, Accumulated[2643198KB], QUOTA OFF ,Data transfer U/L Count On, Accumulated[128656KB], QUOTA OFF, Data transfer sharing OFF ,Expire Date [NEVER] ,Start Date [27-03-2014 21:13:49] ,ACL [OFF], User port filter OFF
01/07/2014 09:47:02 ** CreateBWUsageMemory: BWUsage[0]
01/07/2014 09:47:02 ** CreateBWUsageMemory_ul: BWUsage[0]
01/07/2014 09:47:02 ** CreateBWLL: Counting is enabled.
01/07/2014 09:47:04 ** CheckIBMsg: haveIbMsg [0]
01/07/2014 09:47:04 ** AddPassiveLoginMACSingle: IOCTL_CMD_ADD_MAC_USERNAME SUCCESS
01/07/2014 09:47:04 ** <=AddPassiveLoginMACSingle
01/07/2014 09:47:04 ** DispatcherWriteToDBLogout: Force logout->client mac(1C-1A-C0-23-08-ECool has been logged out
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Joined: 26 Sep 2003
Posts: 4417

PostPosted: Wed Jul 02, 2014 10:16 am    
Post subject:

It seems that the user did login successfully, and then being logged out immediately. Did you enable "Logout automatically when Infobox is closed"? Any pattern on the problematic users?

Can you zip and email us the your files under FirstSpot\datasource directory for further analysis?
~ Patronsoft Limited ~
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