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failed to update user

 
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Matze



Joined: 26 Nov 2010
Posts: 33

PostPosted: Wed Nov 14, 2012 11:28 am    
Post subject: failed to update user

Hello,

a customer has the Problem that he is not able to create random users.
He got the error failed to update/add user.
there are about 250 User currently used.

in addition the customer has the problem that users that are expired
are not automaticly deleted althoug the radio button shows auto delete enabled.

must aht auto-delete button also be enabled under the PLANS?

thanks for help.

Kind regards
Matze
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Matze



Joined: 26 Nov 2010
Posts: 33

PostPosted: Wed Nov 14, 2012 11:30 am    
Post subject:

i forgot to say that if the customer adds no random user, this user could be added.

seems tha something with random created users is wrong.
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alan
Forum facilitator


Joined: 26 Sep 2003
Posts: 4380

PostPosted: Wed Nov 14, 2012 12:26 pm    
Post subject:

What FirstSpot version are you currently using?
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Matze



Joined: 26 Nov 2010
Posts: 33

PostPosted: Wed Nov 14, 2012 4:39 pm    
Post subject:

sorry forgot to wrote this..
its ver. 6.0.9
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alan
Forum facilitator


Joined: 26 Sep 2003
Posts: 4380

PostPosted: Thu Nov 15, 2012 5:01 am    
Post subject:

We improve this algorithm in v7.

Please email us your license information at firstspot@patronsoft.com so that we can double-check whether you are eligible for v7.
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Matze



Joined: 26 Nov 2010
Posts: 33

PostPosted: Thu Nov 15, 2012 7:44 am    
Post subject:

the Software was installed in 09/2009 with one Year Maintenance.
So there is no Support
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alan
Forum facilitator


Joined: 26 Sep 2003
Posts: 4380

PostPosted: Thu Nov 15, 2012 7:58 am    
Post subject:

Can you email us your config.ini file at firstspot@patronsoft.com? Thanks.
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