| View previous topic :: View next topic |
| Author |
Message |
mark atkins
Joined: 16 Jun 2010
Posts: 33
Location: UK
|
 Posted: Fri Feb 24, 2012 10:46 am
Post subject: Firstspot 7.0.5 crashing |
|
|
Hi
We upgraded to 7.0.5 and evey few days the service crashes. you can restart the service and its all fine again
Can anyone help
Mark |
|
| Back to top |
|
 |
alan
Forum facilitator
Joined: 26 Sep 2003
Posts: 4435
|
Posted: Fri Feb 24, 2012 10:48 am
Post subject: |
|
|
What are the symptoms of your problem? Any specific error message?
Also, what Windows version are you currently using?
_________________
~ Patronsoft Limited ~ |
|
| Back to top |
|
|
mark atkins
Joined: 16 Jun 2010
Posts: 33
Location: UK
|
Posted: Fri Feb 24, 2012 10:51 am
Post subject: |
|
|
hi
we are using windows 2003 server sp2 and the error is firstspotcore.exe has exited unexptecedly
does that make sense.. |
|
| Back to top |
|
|
alan
Forum facilitator
Joined: 26 Sep 2003
Posts: 4435
|
Posted: Fri Feb 24, 2012 10:54 am
Post subject: |
|
|
Something wrong. Can you post your FirstSpotCore.exe crash error message (which should include the crash address) from Windows Event Viewer here? Also, please post your config.ini here.
_________________
~ Patronsoft Limited ~ |
|
| Back to top |
|
|
mark atkins
Joined: 16 Jun 2010
Posts: 33
Location: UK
|
Posted: Fri Feb 24, 2012 11:26 am
Post subject: events |
|
|
there are 2 crash events
1st
fault in app firstspotcore.exe version 0.0.0.0 fault address 0x000333b9
2nd - dr watson
the application c:\program files\firstspot\dispatcher\firstspotcore.exe generated an app error. the error occured on 2/29/2012 @ 09:46:41. the exception generated was c0000005 at address 004333b9 (firstspot core.exe
i will send ini via email.. can i have a address to send to |
|
| Back to top |
|
|
alan
Forum facilitator
Joined: 26 Sep 2003
Posts: 4435
|
Posted: Fri Feb 24, 2012 11:33 am
Post subject: |
|
|
Please send your config.ini to firstspot@patronsoft.com
_________________
~ Patronsoft Limited ~ |
|
| Back to top |
|
|
alan
Forum facilitator
Joined: 26 Sep 2003
Posts: 4435
|
Posted: Fri Feb 24, 2012 12:02 pm
Post subject: |
|
|
We suspect this problem is related to URL Tracking. We need more time to investigate.
Also, are all the crashing addresses (0x000333b9) in the Windows Event Viewer the same?
_________________
~ Patronsoft Limited ~ |
|
| Back to top |
|
|
mark atkins
Joined: 16 Jun 2010
Posts: 33
Location: UK
|
Posted: Thu Mar 01, 2012 7:21 pm
Post subject: Where do we go now |
|
|
I have turned off url monitoring and the server has not crashed recently.
Where do we go now! |
|
| Back to top |
|
|
alan
Forum facilitator
Joined: 26 Sep 2003
Posts: 4435
|
Posted: Fri Mar 02, 2012 5:44 am
Post subject: |
|
|
We actually not exactly why your "URL Tracking" feature causes problem. Please do the followings:
1) shutdown FirstSpot
2) replace tmpurl.dbf under datasource directory with the "blank" file from the original v7.0.5 setup zip file
3) move all the URL Tracking log urltracking_[timestamp].csv from FirstSpot\log directory to somewhere else
4) enable back "URL Tracking"
5) start FirstSpot
Please monitor the situation. If FirstSpotCore.exe crashes, please email us at firstspot@patronsoft.com the remote login insturction.
_________________
~ Patronsoft Limited ~ |
|
| Back to top |
|
|
|
Search
Profile
Log in
Register
