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Server crash on install

 
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BEAT



Joined: 26 Oct 2010
Posts: 7
Location: Texas

PostPosted: Tue Oct 26, 2010 10:58 pm    
Post subject: Server crash on install

I am trying to install the trail software on a new server2008 (x86) and getting a blue screen crash listing the exception as firshop.sys

I have completely reinstalled the OS and tried again with the same results ?

any help is appreciated.
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BEAT



Joined: 26 Oct 2010
Posts: 7
Location: Texas

PostPosted: Tue Oct 26, 2010 11:39 pm    
Post subject: BSOD

firsthop.sys keeps blue screening my server, I guess I'm gonna have to reinstall the OS again.
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alan
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Joined: 26 Sep 2003
Posts: 4380

PostPosted: Wed Oct 27, 2010 2:55 am    
Post subject:

You shouldn't need to reinstall the OS. Just go to safe mode, and then rename the driver firsthop.sys under C:Windows\system32\drivers directory.

BTW, the driver crash should be very rare. Please make sure your Windows does not have low-level software (e.g. anti-virus, HP Network Configuration Driver, etc...) that might conflict with FirstSpot. In general, it is the best if you install FirstSpot in a "clean" Windows.
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BEAT



Joined: 26 Oct 2010
Posts: 7
Location: Texas

PostPosted: Wed Oct 27, 2010 4:20 am    
Post subject:

This is a clean install, no antivirus, no other HP drivers. I will look at the driver again.
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alan
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Joined: 26 Sep 2003
Posts: 4380

PostPosted: Wed Oct 27, 2010 5:47 am    
Post subject:

What is the exact version of FirstSpot that you are using?
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BEAT



Joined: 26 Oct 2010
Posts: 7
Location: Texas

PostPosted: Wed Oct 27, 2010 2:39 pm    
Post subject:

this is the trail version, where do I look for the exact info ?
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alan
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Joined: 26 Sep 2003
Posts: 4380

PostPosted: Wed Oct 27, 2010 2:47 pm    
Post subject:

We want to know the version number. Can you pass me the trial version zip file name?
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BEAT



Joined: 26 Oct 2010
Posts: 7
Location: Texas

PostPosted: Wed Oct 27, 2010 3:45 pm    
Post subject:

firstspot608_trial.zip
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alan
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Joined: 26 Sep 2003
Posts: 4380

PostPosted: Wed Oct 27, 2010 6:15 pm    
Post subject:

What is the network card brand that you use for Visitor Network Interface side? Can you switch to another type of network card as a test?
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BEAT



Joined: 26 Oct 2010
Posts: 7
Location: Texas

PostPosted: Wed Oct 27, 2010 7:55 pm    
Post subject:

Braodcom Gigabit adapters, I may have another brand to test with...
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BEAT



Joined: 26 Oct 2010
Posts: 7
Location: Texas

PostPosted: Wed Oct 27, 2010 8:03 pm    
Post subject:

I got an apache error: could not determine servers fully qualified domain name on 127.0.0.1. then blue screen.
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alan
Forum facilitator


Joined: 26 Sep 2003
Posts: 4380

PostPosted: Thu Oct 28, 2010 2:43 am    
Post subject:

Broadcom card can be a bit tricky (as Visitor Network Interface). See http://patronsoft.com/forum/viewtopic.php?t=2098 for more information.

Please switch to another type of network card if you still have difficulties.
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