SearchSearch   ProfileProfile   Log inLog in   RegisterRegister 

Firstspot guest network stops working

 
Post new topic   Reply to topic    FirstSpot Forum Index -> Pre-sales Support Forum
View previous topic :: View next topic  
Author Message
natrat22



Joined: 28 Jul 2016
Posts: 37
Location: Australia

PostPosted: Thu Nov 03, 2016 10:54 pm    
Post subject: Firstspot guest network stops working

hi guys,

yesterday the resort rang and said the wifi network was visible but nobody could use it when they connected, or it would try and connect but not let them (as if they werent getting an IP). This is after running for around 5 days. The internet interface was fine, i logged on, restarted firstspot, then suddenly clients could connect again.

This morning, 18 hours or so later, exactly the same problem has happened.

How can we work out whats causing this? Note this is a big resort.

thanks
nathan
Back to top
alan
Forum facilitator


Joined: 26 Sep 2003
Posts: 4435

PostPosted: Fri Nov 04, 2016 1:51 am    
Post subject:

We need more information preferably from a PC client. E.g. can the client obtain the IP? Or after obtaining the IP, he cannot access the login page? You need to run command like ping or nslookup to confirm which operation has issue.
_________________
~ Patronsoft Limited ~
Back to top
alan
Forum facilitator


Joined: 26 Sep 2003
Posts: 4435

PostPosted: Fri Nov 04, 2016 2:16 am    
Post subject:

Another thing to test is if this problem happens again, try to restart Apache service at Windows Service Console (instead of restarting the whole FirstSpot). That way we will which component is having issue.
_________________
~ Patronsoft Limited ~
Back to top
natrat22



Joined: 28 Jul 2016
Posts: 37
Location: Australia

PostPosted: Wed Nov 16, 2016 1:48 am    
Post subject:

Thanks, it hasnt happened in the past week but i'll do what you suggest.
Back to top
Display posts from previous:   
Post new topic   Reply to topic    FirstSpot Forum Index -> Pre-sales Support Forum All times are GMT
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB © 2001, 2005 phpBB Group