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Firstspot guest network stops working

 
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natrat22



Joined: 28 Jul 2016
Posts: 37
Location: Australia

PostPosted: Thu Nov 03, 2016 10:54 pm    
Post subject: Firstspot guest network stops working

hi guys,

yesterday the resort rang and said the wifi network was visible but nobody could use it when they connected, or it would try and connect but not let them (as if they werent getting an IP). This is after running for around 5 days. The internet interface was fine, i logged on, restarted firstspot, then suddenly clients could connect again.

This morning, 18 hours or so later, exactly the same problem has happened.

How can we work out whats causing this? Note this is a big resort.

thanks
nathan
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alan
Forum facilitator


Joined: 26 Sep 2003
Posts: 4414

PostPosted: Fri Nov 04, 2016 1:51 am    
Post subject:

We need more information preferably from a PC client. E.g. can the client obtain the IP? Or after obtaining the IP, he cannot access the login page? You need to run command like ping or nslookup to confirm which operation has issue.
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alan
Forum facilitator


Joined: 26 Sep 2003
Posts: 4414

PostPosted: Fri Nov 04, 2016 2:16 am    
Post subject:

Another thing to test is if this problem happens again, try to restart Apache service at Windows Service Console (instead of restarting the whole FirstSpot). That way we will which component is having issue.
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natrat22



Joined: 28 Jul 2016
Posts: 37
Location: Australia

PostPosted: Wed Nov 16, 2016 1:48 am    
Post subject:

Thanks, it hasnt happened in the past week but i'll do what you suggest.
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