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Timeout Problem

 
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Crusher



Joined: 13 Mar 2008
Posts: 62

PostPosted: Thu Nov 17, 2011 3:16 pm    
Post subject: Timeout Problem

I am having difficulty with the Idle Timeout Feature. Although I have it set at 10 minutes, I am getting numerous instances of users being disconnected after only 1 or 2 minutes, with the Infobox message telling them they were disconnected due to idle timeout. I tried increasing to 20 minutes but still have the problem. I also tried leaving the field blank, but Firstspot requires an entry in that field.
Is there any way I can disable the Idle Timeout feature???
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alan
Forum facilitator


Joined: 26 Sep 2003
Posts: 4405

PostPosted: Thu Nov 17, 2011 3:36 pm    
Post subject:

Doesn't look like an idle timeout issue. Did you enable "Logout automatically when Infobox is closed" under UI Customization?

BTW, you can now disable "idle timeout" in the new FirstSpot v7.
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Crusher



Joined: 13 Mar 2008
Posts: 62

PostPosted: Thu Nov 17, 2011 3:52 pm    
Post subject:

I agree. but what else could be causing this? I did have Firstspot set to disconnect if the Infobox was closed so I have now changed that to see if that helps. I also am getting disconnected when using Configuration Manager from a remote machine...... it works fine for a while and then disconnects me for no apparent reason.
Here's an example of the number of times this is happening this morning:

LPTP154x 00-1B-77-EB-1E-B1 Thu Nov 17 07:04:54 2011 Thu Nov 17 07:06:18 2011 2 372KB 72KB N/A N/A
LPTP129x 78-DD-08-DF-BC-91 Thu Nov 17 07:01:59 2011 Thu Nov 17 07:08:05 2011 7 1903KB 559KB N/A N/A
LPTP154x 00-1B-77-EB-1E-B1 Thu Nov 17 07:07:20 2011 Thu Nov 17 07:08:45 2011 2 1590KB 199KB N/A N/A
LPTP154x 00-1B-77-EB-1E-B1 Thu Nov 17 07:09:55 2011 Thu Nov 17 07:11:23 2011 2 350KB 105KB N/A N/A
LPTP155x 40-30-04-98-A8-0F Thu Nov 17 06:27:27 2011 Thu Nov 17 07:13:04 2011 46 10936KB 2255KB N/A N/A
LPTP125x 88-25-2C-0D-2E-DD Thu Nov 17 07:10:01 2011 Thu Nov 17 07:17:55 2011 8 3533KB 667KB N/A N/A
LPTP154x 00-1B-77-EB-1E-B1 Thu Nov 17 07:22:17 2011 Thu Nov 17 07:23:44 2011 2 388KB 93KB N/A N/A
LPTP154x 00-1B-77-EB-1E-B1 Thu Nov 17 07:24:28 2011 Thu Nov 17 07:25:56 2011 2 121KB 56KB N/A N/A
LPTP119x 40-30-04-3E-9B-72 Thu Nov 17 07:21:50 2011 Thu Nov 17 07:26:22 2011 5 436KB 84KB N/A N/A
LPTP125x 88-25-2C-0D-2E-DD Thu Nov 17 07:25:34 2011 Thu Nov 17 07:27:32 2011 2 40KB 48KB N/A N/A
LPTP165x C4-17-FE-0C-AA-BE Thu Nov 17 07:19:13 2011 Thu Nov 17 07:28:19 2011 10 1870KB 364KB N/A N/A
LPTP112x 00-24-D2-2A-46-7A Thu Nov 17 07:11:14 2011 Thu Nov 17 07:29:02 2011 18 2677KB 711KB N/A N/A
LPTP154x 00-1B-77-EB-1E-B1 Thu Nov 17 07:29:02 2011 Thu Nov 17 07:30:26 2011 2 27KB 18KB N/A N/A
LPTP108x 00-02-72-82-91-82 Thu Nov 17 07:09:46 2011 Thu Nov 17 07:30:33 2011 21 9412KB 1274KB N/A N/A
LPTP121x A4-67-06-4A-4F-6B Thu Nov 17 07:14:07 2011 Thu Nov 17 07:30:33 2011 17 2035KB 404KB N/A N/A
LPTP165x C4-17-FE-0C-AA-BE Thu Nov 17 07:29:45 2011 Thu Nov 17 07:30:33 2011 1 197KB 61KB N/A N/A
LPTP161x E0-B9-A5-9E-E2-AD Thu Nov 17 07:20:17 2011 Thu Nov 17 07:30:33 2011 11 1322KB 280KB N/A N/A
LPTP131x B8-FF-61-00-D9-1D Thu Nov 17 07:11:54 2011 Thu Nov 17 07:30:33 2011 19 6291KB 1603KB N/A N/A
LPTP160x 00-14-A5-46-3A-18 Thu Nov 17 07:31:14 2011 Thu Nov 17 07:32:13 2011 1 710KB 112KB N/A N/A
LPTP101x 00-19-D2-83-3C-E4 Thu Nov 17 07:31:46 2011 Thu Nov 17 07:35:32 2011 4 518KB 201KB N/A N/A
LPTP133x 00-22-FA-2C-C4-1A Thu Nov 17 07:34:21 2011 Thu Nov 17 07:36:26 2011 3 828KB 215KB N/A N/A
LPTP131x B8-FF-61-00-D9-1D Thu Nov 17 07:32:04 2011 Thu Nov 17 07:37:13 2011 6 3973KB 347KB N/A N/A
LPTP161x E0-B9-A5-9E-E2-AD Thu Nov 17 07:37:36 2011 Thu Nov 17 07:37:41 2011 1 N/A N/A N/A N/A
LPTP131x B8-FF-61-00-D9-1D Thu Nov 17 07:45:51 2011 Thu Nov 17 07:46:08 2011 1 N/A N/A N/A N/A
LPTP118x 20-7C-8F-3F-66-96 Thu Nov 17 07:33:25 2011 Thu Nov 17 07:46:49 2011 14 3225KB 1154KB N/A N/A
LPTP124x C4-17-FE-72-01-62 Thu Nov 17 07:44:37 2011 Thu Nov 17 07:47:50 2011 4 3089KB 590KB N/A N/A
LPTP154x 00-1B-77-EB-1E-B1 Thu Nov 17 07:31:45 2011 Thu Nov 17 07:49:54 2011 19 5414KB 929KB N/A N/A
LPTP118x 20-7C-8F-3F-66-96 Thu Nov 17 07:50:31 2011 Thu Nov 17 07:51:57 2011 2 14KB 15KB N/A N/A
LPTP103x 00-1C-BF-41-16-EE Thu Nov 17 07:49:15 2011 Thu Nov 17 07:51:58 2011 3 1566KB 232KB N/A N/A
LPTP160x 00-14-A5-46-3A-18 Thu Nov 17 07:33:09 2011 Thu Nov 17 07:52:28 2011 20 4287KB 736KB N/A N/A
Murray 00-22-5F-3F-14-45 Thu Nov 17 07:34:02 2011 Thu Nov 17 07:54:07 2011 21 7995KB 1581KB N/A N/A
LPTP115x 1C-65-9D-FA-F4-62 Thu Nov 17 07:45:38 2011 Thu Nov 17 07:55:18 2011 10 4427KB 897KB N/A N/A
LPTP107x 00-24-2B-2D-89-40 Thu Nov 17 07:50:45 2011 Thu Nov 17 07:58:27 2011 8 3879KB 717KB N/A N/A
LPTP131x B8-FF-61-00-D9-1D Thu Nov 17 07:46:56 2011 Thu Nov 17 08:00:55 2011 14 5311KB 390KB N/A N/A
LPTP114x E0-46-9A-06-44-EE Thu Nov 17 07:38:21 2011 Thu Nov 17 08:02:48 2011 25 8191KB 2991KB N/A N/A
LPTP160x 70-1A-04-0A-0E-6E Thu Nov 17 08:02:18 2011 Thu Nov 17 08:03:57 2011 2 448KB 206KB N/A N/A
LPTP160x 70-1A-04-0A-0E-6E Thu Nov 17 08:04:50 2011 Thu Nov 17 08:06:14 2011 2 224KB 64KB N/A N/A
LPTP160x 70-1A-04-0A-0E-6E Thu Nov 17 08:07:22 2011 Thu Nov 17 08:08:22 2011 1 278KB 167KB N/A N/A
LPTP121x A4-67-06-4A-4F-6B Thu Nov 17 07:38:12 2011 Thu Nov 17 08:10:18 2011 33 4125KB 923KB

All of the short times (eg under 5 mins) are instances where the user was disconnected.

Any help or suggestions would be much appreciated.
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