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  Topic: Edit text size on slip and Self sign-up
alan

Replies: 4
Views: 32

PostForum: Pre-sales Support Forum   Posted: Fri Jan 19, 2018 2:52 am   Subject: Edit text size on slip and Self sign-up
You might want to clear the cache to smarty template. Just remove the files under templates_c subdirectory (backup them first), and then restart Apache server.
  Topic: Edit text size on slip and Self sign-up
alan

Replies: 4
Views: 32

PostForum: Pre-sales Support Forum   Posted: Thu Jan 18, 2018 3:37 am   Subject: Edit text size on slip and Self sign-up
1) You can change the "size" attribute in line 244-245 of slip.php

2) You need to change signup_form.php directly
  Topic: with no NAT block IP-Range
alan

Replies: 1
Views: 135

PostForum: Pre-sales Support Forum   Posted: Mon Dec 25, 2017 10:48 am   Subject: with no NAT block IP-Range
Yes. "IP Block List" does not depend on the NAT feature.
  Topic: Upgrade instructions 7.x -> 8.x
alan

Replies: 3
Views: 2649

PostForum: Pre-sales Support Forum   Posted: Fri Dec 15, 2017 3:31 pm   Subject: Upgrade instructions 7.x -> 8.x
Bulk Account is just normal username, so it will export if you export from your fsusr table via the Export tools at Configuration Manager -> Users.
  Topic: Translate the slip
alan

Replies: 10
Views: 517

PostForum: Pre-sales Support Forum   Posted: Tue Dec 05, 2017 10:50 am   Subject: Translate the slip
In that case, you need to customize the slip.php directly
  Topic: Translate the slip
alan

Replies: 10
Views: 517

PostForum: Pre-sales Support Forum   Posted: Tue Dec 05, 2017 9:37 am   Subject: Translate the slip
You are eligible for v8.1.11. Just run the new setup.exe and FirstSpot will update everything for you.

FirstSpot won't overwrite your setting during any upgrade.
  Topic: Translate the slip
alan

Replies: 10
Views: 517

PostForum: Pre-sales Support Forum   Posted: Mon Dec 04, 2017 8:58 am   Subject: Translate the slip
There is no valid maintenance attached to this license. In that case, you can only use v8.1.11. Please download it at http://patronsoft.com/firstspot/download_trial.html

Please note that we recomme ...
  Topic: Translate the slip
alan

Replies: 10
Views: 517

PostForum: Pre-sales Support Forum   Posted: Mon Dec 04, 2017 8:19 am   Subject: Translate the slip
Yes.
  Topic: Translate the slip
alan

Replies: 10
Views: 517

PostForum: Pre-sales Support Forum   Posted: Mon Dec 04, 2017 8:14 am   Subject: Translate the slip
You shouldn't use v8.1.10 as there is a bug in the NAT driver. Can you email me your config.ini at firstspot@patronsoft.com so that we can check your license?
  Topic: Translate the slip
alan

Replies: 10
Views: 517

PostForum: Pre-sales Support Forum   Posted: Mon Dec 04, 2017 4:45 am   Subject: Translate the slip
When did you purchase your FirstSpot license? What is the exact FirstSpot version you are currently using?

You need to edit the file cmlang.php under FirstSpot\cfgmgr directory. Please make a backu ...
  Topic: First Spot stops at random intervals
alan

Replies: 5
Views: 1505

PostForum: Pre-sales Support Forum   Posted: Wed Nov 22, 2017 4:33 am   Subject: First Spot stops at random intervals
1) First, any crash dump and suspicious entry in Windows Event Viewer around that timeframe?

We suspect this is a known problem related to ARP. Please run the below commands and post your output he ...
  Topic: DNS stop
alan

Replies: 1
Views: 278

PostForum: Pre-sales Support Forum   Posted: Fri Nov 03, 2017 4:40 am   Subject: DNS stop
Well, we haven't changed the DNS server for a while so maybe another factor is at work here.

As a workaround, you can go to Windows Service console, click ISC BIND service -> select properties - ...
  Topic: DHCP issue
alan

Replies: 21
Views: 14646

PostForum: Pre-sales Support Forum   Posted: Mon Oct 02, 2017 3:26 am   Subject: DHCP issue
Please understand that FirstSpot v7 is really old and we don't support it anymore.

You need to upgrade to the current v8 in order to continue to receive support. To upgrade, please renew the mainte ...
  Topic: Enquiries about FirstSpot Hotpsot Management Software
alan

Replies: 13
Views: 7196

PostForum: Pre-sales Support Forum   Posted: Fri Sep 22, 2017 12:11 pm   Subject: Enquiries about FirstSpot Hotpsot Management Software
In the simplest term, our software FirstSpot provides login page to end users. You can view the video at http://patronsoft.com/firstspot/firstspot_demo2.html for a demo.
  Topic: EASEGATE Installation
alan

Replies: 3
Views: 806

PostForum: Pre-sales Support Forum   Posted: Tue Aug 22, 2017 4:50 am   Subject: EASEGATE Installation
You need to install that update. Or just run Windows update to bring your Windows up-to-date.
 
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