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  Topic: Connection cutting
alan

Replies: 1
Views: 80

PostForum: Pre-sales Support Forum   Posted: Fri Sep 14, 2018 8:02 am   Subject: Connection cutting
Can you the output of the below commands before and after this problem occurs:

ipconfig/all
ping google.com
arp -a
  Topic: ssl certificates
alan

Replies: 5
Views: 254

PostForum: Pre-sales Support Forum   Posted: Mon Sep 10, 2018 8:23 am   Subject: ssl certificates
For Windows 10 client, the automatic captive portal detection should work very well. Please double check with your Wi-Fi network setup to make sure the client select the correct AP SSID.

Also, note ...
  Topic: ssl certificates
alan

Replies: 5
Views: 254

PostForum: Pre-sales Support Forum   Posted: Mon Sep 10, 2018 4:09 am   Subject: ssl certificates
No, please don't enable this feature at this moment.

Again, the key is that the client device needs to access a http page instead of https page. Alternatively, you can rely on the automatic captive ...
  Topic: ssl certificates
alan

Replies: 5
Views: 254

PostForum: Pre-sales Support Forum   Posted: Mon Sep 03, 2018 3:17 am   Subject: ssl certificates
Assuming the you didn't turn on "SSL-enabled FirstSpot login page" as it is a different issue.

In general, the client device needs to access a http based page (e.g. http://php.net ) inste ...
  Topic: user page
alan

Replies: 1
Views: 105

PostForum: Pre-sales Support Forum   Posted: Fri Aug 31, 2018 9:41 am   Subject: user page
Strange. Maybe other process connecting the datasource?

If you encounter the same problem again, please try to restart the Apache service instead to see whether this resolves the problem.
  Topic: max thoughput
alan

Replies: 1
Views: 324

PostForum: Pre-sales Support Forum   Posted: Mon Aug 27, 2018 9:46 am   Subject: max thoughput
No, FirstSpot doesn't throttling your bandwidth except you set it in Bandwidth Throttling. The slowdown maybe due to your system hardware capacity (e.g. CPU).

For Bandwidth Throttling, note that ou ...
  Topic: Trial version
alan

Replies: 1
Views: 190

PostForum: Pre-sales Support Forum   Posted: Sat Aug 25, 2018 10:25 am   Subject: Trial version
1) Once you pay for the upgrade, we will send you a license key which can unlock the trial version. In other words, no reinstall is required.

2) When you say your adaptor card disappeared, which sc ...
  Topic: reduced functionality mode

alan

Replies: 1
Views: 389

PostForum: Pre-sales Support Forum   Posted: Fri Jul 20, 2018 9:15 am   Subject: reduced functionality mode

Yes, FirstSpot v7.1.0 should work with Windows 7. But note that FirstSpot v7 is not longer offered nor supported.

We recommend that you upgrade to the current v8. To upgrade, just purchase maintena ...
  Topic: exporting/bulk editing Firstspot config
alan

Replies: 1
Views: 493

PostForum: Pre-sales Support Forum   Posted: Mon Jun 11, 2018 4:22 am   Subject: exporting/bulk editing Firstspot config
For the Shopping Cart setting, it is stored in the config.ini file. You can use the fsset.exe command line utility to export / import the setting.

Refer to chapter 5 of firstspot_guide.pdf for more ...
  Topic: Cannot see login page, but can access patronsoft.com
alan

Replies: 1
Views: 14778

PostForum: Announcement, Technical FAQ   Posted: Thu May 17, 2018 5:55 am   Subject: Cannot see login page, but can access patronsoft.com
More things to check:

1) make sure you access a http site instead of https site. For example, go to http://php.net to trigger the captive portal. The latest v8.1.xxx will support automatic captive ...
  Topic: Canīt get "Remove idle users" to work
alan

Replies: 5
Views: 1081

PostForum: Pre-sales Support Forum   Posted: Wed May 09, 2018 7:19 am   Subject: Canīt get "Remove idle users" to work
Also, the creation date is in the field "signuptime". Note removeUser.exe doesn't use "signuptime" as a criteria for deletion.
  Topic: Canīt get "Remove idle users" to work
alan

Replies: 5
Views: 1081

PostForum: Pre-sales Support Forum   Posted: Wed May 09, 2018 7:15 am   Subject: Canīt get "Remove idle users" to work
You need check the "reserved3" field of user table fsusr which is the logout time. The removeUser.exe will delete that user when the following condition is met:

reserved3 < currentTime ...
  Topic: Canīt get "Remove idle users" to work
alan

Replies: 5
Views: 1081

PostForum: Pre-sales Support Forum   Posted: Tue May 08, 2018 4:18 pm   Subject: Canīt get "Remove idle users" to work
Couple of points to note:

1) this feature is designed for username that is logged in at least once, but no used for more than X days.

2) when you run removeUser.exe, make sure you have Windows a ...
  Topic: Capital Portal asking login for first user only
alan

Replies: 3
Views: 1259

PostForum: Pre-sales Support Forum   Posted: Mon Apr 02, 2018 11:04 am   Subject: Capital Portal asking login for first user only
So how did you install previously? Did you install FirstSpot in another Windows?

Try to issue ipconfig/all in command prompt and see whether you can see your network adapters.
  Topic: Capital Portal asking login for first user only
alan

Replies: 3
Views: 1259

PostForum: Pre-sales Support Forum   Posted: Tue Mar 27, 2018 8:52 am   Subject: Capital Portal asking login for first user only
Please make sure:

1) there is no router between the client and FirstSpot. FirstSpot recognizes the client by MAC address (default). So make sure the client and FirstSpot Visitor Network Interface ( ...
 
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