- All-year-round unlimited priority technical support by email (support@patronsoft.com)
- Remote login to FirstSpot machine for troubleshooting through VNC or MS Remote Desktop Connection (only under the permission from the customers)
- The "Live Update" feature under web-based Configuration Manager
- All version updates during the maintenance period. Starting from v8.1.101, customer needs to have a valid maintenance on the release date in order to be eligible for that particular version.
- Priority bug-fixing services
- Early access to beta release of all new product features